Shipping and Return Policy

At HandcraftedMart, we strive to ensure that your shopping experience is seamless and enjoyable. This Shipping and Return Policy outlines our processes for delivering your orders and handling returns.

Shipping Policy

Shipping Locations

We currently ship to locations across Zambia. For international shipping inquiries, please contact us at support@handcraftedmart.com.

Shipping Times

Processing Time: Orders are processed within 2-3 business days after payment confirmation.
Delivery Time: Estimated delivery is 5-10 business days depending on your location.

Shipping Fees

Shipping fees vary based on the size, weight, and destination of your order. The total shipping cost will be calculated at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, additional shipping charges may apply.

Return Policy

Eligibility for Returns

We accept returns under the following conditions:
Items must be returned within 7 days of delivery.
Products must be unused, in their original condition, and in original packaging.
Personalized or custom-made items are not eligible for return.

Return Process

To initiate a return:
Contact our customer support at support@handcraftedmart.com with your order details.
Our team will provide return instructions and a return address.
Ship the product back to us at your expense.

Refunds

Refunds will be processed once the returned item is inspected and approved.
Refunds will be issued to the original payment method within 7 business days after approval.

Exchanges

We do not offer direct exchanges. To exchange a product, return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will provide a replacement or refund after verification.

Contact Us

If you have any questions or concerns about shipping or returns, feel free to contact us:
Email: support@handcraftedmart.com

We are committed to providing excellent customer service and ensuring your satisfaction with every purchase. Thank you for choosing HandcraftedMart!